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FAQ

Frequently
Asked
Questions

As an IT reseller we offer a comprehensive range of technology products, including hardware such as computers, servers, networking equipment,accessories and peripherals. We also provide software solutions, licensing services, cloud services, and professional IT services such as installation, configuration, and support.

We can help you find the right technology that aligns with your specific requirements, ensuring enhanced productivity, efficiency, and scalability.

Our experienced team will assess your business requirements and provide personalized product recommendations to meet your IT needs. From hardware to software, we'll guide you in making the right choices for your organization's success.

To place an order, simply browse our website and add the desired products to your shopping cart. Proceed to the checkout page, where you can review your order and provide the necessary information. Once the order is submitted, you will receive a confirmation email with further details.

Yes, most of the products we sell come with manufacturer warranties. The duration and coverage of the warranty vary depending on the product and the manufacturer. Please refer to the product documentation or contact our customer support for specific warranty information.

Yes, we offer installation and configuration support for the products you purchase from us. We understand that setting up new technology can be complex, and we want to ensure a smooth experience for our customers. Our team of technical experts is available to provide guidance and assistance throughout the installation and configuration process.

We accept various payment methods, including credit cards, debit cards, Phonepe, Google Pe and bank transfers. The available payment options will be displayed during the checkout process.

Yes, we periodically offer discounts and promotions on select products or duringspecific times of the year. Please visit our website to check for any ongoingoffers

We have a flexible policy. If you encounter any issues with a product you purchased from us, please contact our customer support team within a specified time frame. We will assist you in troubleshooting the problem or provide instructions for returns and refunds, depending on the circumstances.

At our IT reseller company, we strive to ensure timely and secure product shipping and delivery.

Once your order is placed and payment is confirmed, our team promptly processes the order for shipment. We carefully package the products to protect them during transit.

We partner with trusted shipping carriers to deliver your order. The carrier selected will depend on factors such as the destination, product size, and shipping method chosen during checkout.

Yes, we offer technical support for the products we sell. Our knowledgeable support team is available via phone, email, or live chat to assist you with any technical inquiries, troubleshooting, or configuration guidance.

Yes, you will receive a shipping confirmation email with a tracking number once your order is shipped. You can use this tracking number to monitor the progress of your shipment on the shipping carrier's website.

Yes, we offer training and onboarding services to ensure that you can effectively utilise the IT products you purchase from us. We understand that adopting new technology can come with a learning curve, and our goal is to support your success.

We understand that larger IT purchases may require flexible financing options. We offer financing solutions to help you manage the cost of your investment. We offer

  • Leasing and Equipment Financing
  • Vendor-specific Financing Programs
  • Custom Financing Solutions

To discuss financing options for your larger purchase, please contact our sales team or customer support

At our IT reseller company, we understand that issues may arise with products, and we are committed to providing prompt assistance. Here's an overview of our process for handling product repairs or replacements:

Contacting Customer Support: If you encounter a problem with a product purchased from us, please contact our customer support team as soon as possible. Describe the issue you are experiencing, provide any relevant details, and they will guide you through the next steps.

Troubleshooting and Technical Assistance: In some cases, our customer support team may be able to provide troubleshooting steps or technical assistance over the phone or through email. They will work with you to identify potential solutions and resolve the issue without the need for a repair or replacement.

Return Authorization: If it is determined that a repair or replacement is necessary, our customer support team will provide you with a return authorization (RA) number and instructions for returning the product. It's important to follow the provided instructions to ensure a smooth and efficient process.

Product Evaluation and Repair: Once the product is received, our technical team will evaluate the issue and determine the most appropriate course of action. If feasible, we will initiate the repair process to resolve the problem and restore the product to working condition. Our technicians have the necessary expertise to handle repairs promptly and effectively.

Replacement or Refund: In some cases, if the product is found to be irreparable or if a replacement is deemed more appropriate, we will arrange for a replacement product to be sent to you. If a replacement is not available, or if you prefer a refund instead, we will process the necessary refund as per our policy.

Timelines and Communication: We understand that timely communication is crucial throughout the process. Our team will provide regular updates regarding the status of the repair or replacement, estimated timelines, and any other relevant information to keep you informed.

For more detailed information on our process for handling product repairs or replacements, including any specific requirements or conditions, please reach out your account manager or the customer support.

Absolutely! We understand that selecting the right IT solutions for your business is crucial for productivity and success. Our team of experts is here to provide recommendations and guidance tailored to your specific needs. Here's how we can assist you:

Consultative Approach: We take a consultative approach to understand your business requirements, goals, and challenges. Our sales team will work closely with you to gather information about your existing infrastructure, workflows, budget, and any specific industry or compliance requirements.

Solution Assessment: Based on the information provided, our team will analyze your needs and propose appropriate IT solutions. We consider factors such as scalability, security, performance, integration capabilities, and cost-effectiveness. Our goal is to recommend solutions that align with your business objectives and deliver long-term value.

Product Expertise: Our team stays updated with the latest advancements in the IT industry and has in-depth knowledge of the products we offer. We can provide detailed information about product features, functionalities, and benefits, helping you make informed decisions.

Proof of Concept or Demos: In some cases, we can arrange proof of concept (POC) trials or demos for selected products. This allows you to evaluate the solutions firsthand, understand their capabilities, and assess how well they meet your specific requirements.

Vendor Relationships: As an established IT reseller, we have strong relationships with leading technology vendors. We can leverage these partnerships to provide you with access to a wide range of reputable and trusted products, ensuring quality and reliability.

Scalability and Future-Proofing: We consider the scalability and future needs of your business when recommending IT solutions. Our aim is to help you choose solutions that can grow with your business, minimize disruptions, and allow for easy integration with future technologies.

To get started, please reach out to our sales team or customer support. Provide them with details about your business, IT requirements, and any specific challenges you are facing. They will guide you through the process of selecting the right IT solutions and provide personalized recommendations based on your unique needs.

We have a dedicated customer support team ready to assist you with any inquiries or issues you may have. Here are the various ways you can reach out to us:

Phone Support: You can contact our customer support team by phone during our business hours. Our support representatives are available to answer your questions, provide assistance, and address any concerns you may have. Please refer to our website for the specific phone number and hours of operation.

Email Support: You can also reach out to our customer support team via email. Simply send an email to our designated support email address, and our team will respond to your inquiry as promptly as possible. Please provide detailed information about your inquiry or issue to help us assist you effectively.

Additionally, we provide self-service resources on our website, such as FAQs, knowledge bases, and product documentation. You may find answers to commonly asked questions or troubleshooting guides that can assist you in resolving minor issues on your own.

Whether you have a product inquiry, need technical assistance, or have any other questions, our customer support team is here to help. Choose the contact method that suits you best, and we will make every effort to provide you with the support you need.

Placing an order is simple. Browse our website to find the product or service you need, and please contact the details mentioned, Our sales team will get in touch with you and Once your order is confirmed, you'll receive a confirmation email.

We accept various payment methods, including credit cards, debit cards, Phonepe, Google Pe and bank transfers.

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