AppleCare OS Support
AppleCare OS Support offers enterprise-level support for Apple product integration in various IT environments. From sophisticated deployments to complex troubleshooting, it assists your organization in deploying, managing, and optimizing Apple devices with confidence.
End-to-End OS Deployment Suppor
Elegant deployment. Effortless management.
AppleCare OS Support enables your business to make the most of Apple.
From installing systems and networks to controlling apps and business tools, it makes your IT operate seamlessly.
No matter if it's hardware, operating systems, or apps, your teams can deploy and manage Apple devices with confidence and keep everything running smoothly.
What's Included
Comprehensive troubleshooting for Apple hardware, software, and professional apps.
Instant access to Customer Success Managers (Preferred & Alliance plans).
Guidance expertise in macOS, iOS, iPadOS, tvOS, and watchOS.
Simpler Apple device integration into intricate IT environments.
Support for critical tools such as Apple Configurator and Apple Business Manager.
Unlimited support incidents with AppleCare Help Desk Support.
Products Covered
Hardware
Mac, iPhone, iPad, iPod, Apple Watch, Apple TV
Operating systems
macOS, iOS, iPadOS, tvOS, watchOS
Tools
Apple Configurator, Apple Remote Desktop.
AppleCare OS Support Plans
Selecting the proper support matters most to ensure your business runs at its optimal level. AppleCare OS Support has options that match the way you work you can be a small group requiring individual assistance or a large company seeking full coverage. Each plan provides you with direct access to Apple professionals, fast answers when needed, and the assurance that your technology is always in good care.
| Plan | What’s Included | Availability | Response Time |
|---|---|---|---|
| Select |
|
12×7 phone & email support | ≤ 4 hours |
| Preferred |
|
12×7 phone & email support | ≤ 2 hours |
| Alliance |
|
24×7 priority phone support | ≤ 1 hour |