AppleCare for OS Support
End-to-End Support for OS Deployment
AppleCare OS Support plans provide enterprise-level support. This includes support for integrating Apple products into a variety of environments. It also includes support for system components, network configuration and administration, professional software applications, web applications and services.
This technical support plan covers:
- Unlimited number of support incidents for software installation, launch and use.
- Hardware and software diagnosis and troubleshooting.
- Issue isolation for Apple-based solutions.
Products covered :
- Hardware: Mac, iPhone, iPad, iPod, Apple Watch and Apple TV.
- Operating systems: macOS, iOS, iPadOS, tvOS and watchOS.
- Tools: Apple Configurator, Apple Remote Desktop.
- Applications including Apple Business Manager, Calendar and Mail.
- Professional apps: Compressor, Final Cut Pro, Logic Pro, MainStage and Motion.
- Consumer apps: GarageBand, iMovie, Keynote, Numbers and Pages.
AppleCare OS Support plans
AppleCare OS Support offers:
- Seamless integration of Apple products into complex IT setups.
- Expert assistance with macOS, iOS, iPadOS, tvOS, and watchOS.
- Guidance with Apple tools like Apple Configurator and Business Manager.
- Unlimited support incidents through AppleCare Help Desk Support.
- Access to Customer Success Managers (for Preferred & Alliance plans).
- Troubleshooting of Apple hardware, software, and professional apps.
AppleCare OS Support comes with three different levels of support plans
| Plan | Support Coverage | Availability | Response Times |
|---|---|---|---|
| Select | Up to 10 enterprise-level support incidents | 12x7 phone/email | ≤ 4hours |
| Preferred | Up to 50 incidents + Customer Success Management team | 12x7 phone/email | ≤ 2hours |
| Alliance | Unlimited incidents + onsite Apple review | 24/7 support | ≤ 1hour |
This ensures that the customers can choose a plan that best suits their need and budget. Reach out to us to know more about the plans and guide you in choosing the right plan for your organisation.
