Apple Care for Enterprise | Rakesh Trading Company Pvt Ltd

Unlock a new level of support and security for your business with AppleCare for Enterprise. Designed to meet the unique needs of organizations, AppleCare for Enterprise provides a comprehensive suite of services and resources to ensure your business runs smoothly and efficiently. From priority access to Apple experts to next-business-day hardware replacement, you can trust that your Apple devices are in capable hands. With 24/7 support and dedicated on-site service options, you can minimise downtime and keep your teams productive. Additionally, AppleCare for Enterprise offers an array of tools and resources to help you deploy, manage, and scale your Apple ecosystem seamlessly. Stay ahead in today's fast-paced business landscape with the confidence that comes from knowing your technology is backed by the industry-leading expertise of Apple. Elevate your business operations with AppleCare for Enterprise and experience a new standard of support. Get started today and let your business thrive with the power of Apple.

Benefits

AppleCare for Enterprise provides flexible service and support options, onsite hardware service, and Global Onsite Hardware Service

You have the option to get onsite service coverage for two, three, or four years from the date of hardware purchase, depending on the plan you choose. If you have a hardware issue during that time, Applecare for enterprise will help get you back up and running quickly. You can choose to get onsite service at your location, as fast as the next business day or you can get service at any Apple Authorised Service Provider across Apple’s worldwide network. You can be confident in the fact that these repairs will use only genuine parts.

Device Repair or Replacement

In addition to onsite hardware coverage, you can repair up to 4 percent of your covered Mac computers or Apple- branded displays, or up to 10 percent of your covered iPad or iPhone devices, for any reason, at no additional fee. In most cases, Apple can repair or replace the device as fast as one business day.

AppleCare for Enterprise also offers you a designated Service Pool. With your Service Pool, you can repair Studio Display and Mac computers or replace iPhone or iPad devices with like-for-like products, in the event of accidents or cosmetic damage, at no additional cost. Service Pool requests are fulfilled by a designated Apple Authorised Service Provider in your country. Mail-in options are available for Mac in selected countries. You can choose the level of Service Pool coverage for your business at the start of your term.

Support for End Users

AppleCare for Enterprise can help reduce the load on your internal help desk by providing unlimited technical support for your end users over the phone, 24/7. Apple will provide technical support for Apple hardware and operating systems; Apple apps such as Keynote, Pages, and Numbers; and personal accounts or settings.

There are many things to consider when defining your support services for employee devices. When it comes to help desk capacity, accurately predicting the volume of tickets and the number of service agents required to run the service desk can be a challenge. Service desk agents need the knowledge and confidence to quickly identify whether the issue is associated with hardware or software, as well as the ability to stay up to date with the latest technology innovations. The logistics of device repair and replacement can be complex and time consuming, especially when managing international or remote workers.

Organisations need to decide whether to manage the device support in-house, to hire in expertise or to out source responsibilities to a third party.

IT Department-Level Coverage

AppleCare for Enterprise includes AppleCare Help Desk Support which provides unlimited telephone technical support for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. For more complex issues, AppleCare for Enterprise gives you an incident of IT department–level support each year. You’ll get help with complex deployment and integration scenarios, including MDM and Active Directory.

AppleCare for Enterprise can help to increase the capacity of your helpdesk by directly answering employee queries.

AppleCare for Enterprise can help with any questions related to Apple hardware, Apple-branded software, and even an employee’s own personal accounts, settings or devices. Your employees receive a dedicated dial-in PIN and can speak to AppleCare experts, 24/7 in English or the local language during regional business hours.

With AppleCare for Enterprise, you get an unlimited number of support incidents for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. So if your help desk team needs help resolving a device-level issue, they can call Apple senior technical support staff, seven days a week. Each year, you’ll receive a complimentary instance of AppleCare OS Support. This standard package can be used to troubleshoot any enterprise- level deployment issues; additional upgrade options are available.

Apple care for enterprise starts with the Apple Care Account manager , The person who is dedicated to your business.

One of the greatest benefits of an account manager that is dedicated to your company, is having a direct, single point of contact for all of the questions and needs you may have. Gone are the days of calling a general phone number and speaking to several different customer service representatives, having to explain your issues or needs to each rep who is not familiar with your account.Apple care account manager will review all the calls raised by you, Track the issues and also provide monthly activity reports for both the support calls and repairs.The main advantage of this account manager is , you don’t need a dedicated IT person to maintain the record of calls or any kind of details.The account manager will have all the details and he will provide you the report on monthly basis.